Effective Date: 10 April 2026
Introduction
Welcome to our platform (“GIG”), a digital place connecting Event Organisers, Artists, Venues, and Guests. We are committed to protecting your personal data and respecting your privacy.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Platform, including mobile applications, websites, and related services.
Information We Collect
We may collect the following categories of information:
- Personal Information
- Name, email address, phone number
- Profile details (e.g., artist category, biography, preferences)
- Account login credentials
- Location data (city, country, or GPS-based location if enabled)
- Transaction Information
- Payment details (processed securely via third-party providers)
- Booking history, event participation, and offers
- Commission and payout details (for organisers and artists)
- Usage Data
- Device type, IP address, browser type
- App usage patterns, interactions, and preferences
- Search queries, saved events, and followed artists
- User-Generated Content
- Reviews, ratings, comments
- Uploaded media such as images, videos, or documents
How We Use Your Information
We use your information to:
- Create and manage user accounts
- Facilitate bookings between organisers, venues, and artists
- Enable event discovery and personalized recommendations
- Process payments and manage transactions
- Provide customer support and respond to inquiries
- Improve platform functionality and user experience
- Send notifications, updates, and promotional communications
- Enforce our terms, prevent fraud, and ensure platform security
Location Data
We may collect and process location information to:
- Show relevant events near you
- Enable map-based search and filtering
- Auto-detect country settings for currency and localization
You can control location permissions through your device settings.
Sharing of Information
We may share your information with:
- Other Users: Limited profile information (e.g., artist profiles, organiser details)
- Service Providers: Payment processors, hosting providers, analytics tools
- Legal Authorities: When required by law or to protect rights and safety
- Business Transfers: In case of merger, acquisition, or sale of assets
We do not sell your personal data to third parties.
Payments
- All payments are processed through secure third-party payment gateways
- We do not store sensitive financial information such as full credit/debit card details
Data Retention
We retain your information only for as long as necessary to:
- Provide services
- Comply with legal obligations
- Resolve disputes and enforce agreements
You may request deletion of your account and personal data, subject to applicable laws.
Data Security
- We implement appropriate technical and organizational measures to protect your data from unauthorized access, loss, misuse, or alteration
- However, no system is completely secure
Your Rights
Depending on your location, you may have rights to:
- Access your personal data
- Correct inaccurate information
- Request deletion of your data
- Restrict or object to processing
- Withdraw consent where applicable
To exercise your rights, please contact us using the details below.
Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Enhance user experience
- Analyze platform usage
- Store user preferences
You can manage cookie preferences through your browser settings.
International Data Transfers
- Your data may be transferred and processed across multiple countries, including the United States and the United Kingdom
- Appropriate safeguards are implemented to protect your data during such transfers
Changes to This Policy
- We may update this Privacy Policy from time to time
- Changes will be posted on this page with an updated effective date
Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
By using the Platform, you agree to the terms of this Privacy Policy.